How can we help you?

Bulk custom orders generally require 2-3 weeks from order placement to in hand delivery.

Expedited services for production and shipping are available, but may incur additional fees.

If you have the need for an expedited timeline, reach out to your rep or custom@simplemodern.com.

Bulk custom orders are able to be shipped worldwide.

For orders outside the US shipment is available via:
- A freight forwarder.
- Customer shipping accounts.

International orders may be subject to import taxes, customs/duties, and other fees that are not included in the check out total. We are not able to calculate these ahead of time and consider them the responsibility of the customer.

Bulk custom orders generally require 2-3 weeks from order placement to in hand delivery.

Expedited services for production and shipping are available, but may incur additional fees.

If you have the need for an expedited timeline, reach out to your rep or custom@simplemodern.com.

Due to the nature of customization, all bulk custom sales are final.

Your purchase will be protected by our limited lifetime warranty which covers broken lids and drinkware that has lost its insulating properties, but general wear and tear like dents and scratches or logo degradation are not.

If your product is defective please email custom@simplemodern.com or support@simplemodern.com for assistance.

Due to the nature of customization, all bulk custom sales are final.

Your purchase will be protected by our limited lifetime warranty which covers broken lids and drinkware that has lost its insulating properties.

Send an email to support@simplemodern.com and request a pre-paid shipping label to use for return. Your order will be refunded upon receipt at our warehouse.

Since all personalized or custom engraving orders are permanently customized to your liking, they are not eligible for returns.

Due to the nature of customization, all bulk custom sales are final.

Simple Modern takes product safety, quality and regulatory compliance very seriously, and we put these at the forefront of our innovation. We make sure our products meet or exceed industry safety standards and regulations.

Our products’ accessible components are made without BPA, regulated phthalates, lead or cadmium.

We make sure our products meet all U.S. regulatory requirements, including requirements from the Food and Drug Administration, the U.S. Consumer Products Safety Commission for consumer products and for child safety, and California Proposition 65. Simple Modern tests products through independent, properly accredited testing labs to ensure this compliance. In addition, we meet the testing standards and independent review and approval of our many distribution and licensing partners.

If you have any other questions about the materials used in our products or have other safety or health concerns, please contact us through support@simplemodern.com. We are here to help any way that we can!

Never place our products in the microwave as this could cause damage to your product and/or your microwave. We also do not recommend that you place your product in the refrigerator or freezer as this could negatively affect the internal properties of your product.

For questions related to caring for your product, we have a helpful webpage ready to answer your questions at simplemodern.com/care.

Our support team is available to help with any of your needs via support@simplemodern.com.

Simple Modern is an employee-owned Oklahoma based company whose mission statement is we exist to give generously. Our desire is to make 5-star products offering remarkable value so we can give to worthy organizations making the world a better place. To hear more please check out https://www.simplemodern.com/pages/giving for a video about us and more.