Hadley Lunch Bag with Shoulder Strap

Hadley Lunch Bag with Shoulder Strap

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FAQ

Frequently Asked Questions

What if there is something wrong with my product?

Your purchase will be protected by our limited lifetime warranty. If your product is defective please email support@simplemodern.com for assistance.

Broken lids and drinkware that has lost its insulating properties are covered but general wear and tear like dents and scratches are not.

When will my order ship?

Orders will typically ship in 3-5 business days. Depending on which products you order, products could come separately from different fulfillment centers.

How many days should I expect for shipping?

Standard shipping orders average 4-8 business days from the time of shipment in the contiguous US.

What do I do if I have questions about my product?

For questions related to caring for your product, we have a helpful webpage ready to answer your questions at simplemodern.com/care.

Our support team is available to help with any of your needs via support@simplemodern.com.

Do you ship to international destinations?

Simple Modern will ship products to Canada, but these orders may be subject to import taxes, customs/duties, and other fees that are not included in the check out total.

Other international locations are not supported at this time.

WHAT KIND OF COMPANY IS SIMPLE MODERN?

Simple Modern is an employee-owned Oklahoma based company whose mission statement is we exist to give generously. Our desire is to make 5-star products offering remarkable value so we can give to worthy organizations making the world a better place. To hear more please check out simplemodern.com/pages/mission-purpose for a video about us and more.

How do I personalize my bottle or tumbler?

We’ve temporarily suspended our personalization and laser engraving features on SimpleModern.com. In an effort to bring you the highest quality products and exceptional customer experience, we’re upgrading our machinery, facilities, software, and processes. We’re working toward a future where our personalized products are more customizable, delivered faster, and look even more amazing.

Click here for more details.